Given how things have evolved for us as customers, it is time to take a glance at the restaurant owner’s side and how they have developed in recent years while juggling the operation. What is going on behind the scenes in the food app’s backend?

Restaurant owners have more headaches to manage. They need to decide on menus, kitchen operation, their staff, packaging, delivery partners, and payment options. Ensuring that meals reach the real customer within the given time limit.

Maintaining the taste, customers provide the best feedback, and they choose them every time. Also need someone to attend to the customers.

Optimizing the Menu List

Restaurant owners do extensive research across the region to understand what people like to have on their plates. They also review competitors’ offerings and strategically prepare the menu, factoring in margins, costs, and customer requests. But none of the dishes listed are served frequently; some become bestsellers, while others can’t impress customers.

Nowadays, people are very health-conscious. Some restaurants also offer healthy dishes, since many people fast in India, so a separate section is available to serve customers according to their preferences.

The AI tools end-to-end analyze menu performance based on customer experience with dishes, frequently referring to other ratings, reviews, and order counts. If a few dishes need to be on the top section, or a new one needs to be added, or some low-popularity dishes need to be removed, AI tools in the food industry can optimize all of this.

Data Analysis of the Price with Trend Forecasting

Like any other business, a restaurant owner needs to define strategies to maximize profit without compromising their investment. We know there is a difference in the price of a five-star hotel, a 3-star hotel, or a roadside food truck. That too, when the customer visits onsite. However, if these are listed on a food ordering app, it also shows the significant price change.

Sometimes the restaurant makes a significant mistake and keeps the price higher just because they want to cover their restaurant’s expenses from customers alone. For that, restaurants often include hidden charges in the bill under the names of service tax, fake cashbacks, or unnecessary usage.

Table Management

No matter how good the marketing and promotion are, sometimes the random place has fewer customer visits. In case, there are any special occasions, events, festivals, or celebrations, customers don’t get a table for two people. Sometimes they need to wait or move to another restaurant.

Nowadays, software can decode this puzzle, optimizing customer visits, even patterns, and behaviours to improve the dining experience and serve every guest with the least wait time.

AI Integrated Inventory Management

You can assume how many people will order from your restaurant, what kind, and where. So restaurants need to proactively manage their kitchen inventory workflows to avoid running short of ingredients to prepare meals. AI-powered inventory management systems can trigger when a shortage is expected. So the restaurant can ensure the quantity.

Automated Organized Staff Hiring

Running a restaurant business is a hustle that requires a lot of focus to stay ahead of competitors and plan new initiatives, refining your strategies.

Yes, AI is at the forefront of every industry, but some tasks still require human intervention; thus, we need to appoint staff as well.

But the problem is that it is too time-consuming to search, source, and select the best fit to make the business part of the industry.

Thus, restaurants are now integrating AI-powered software to manage the process of staff appointment and their management. It saves time that would otherwise be wasted collecting profiles, interviews, and assignments, and mapping the point-to-point interactions with the hires.

Planning Fast Routes

During peak traffic hours, it’s tough to deliver food, so the delivery partner needs assistance to find the fastest, safest routes. Swiggy, Blinkit, and Zomato have all analyzed the geographical maps to find the best routes to reach faster.

AI Chatbot Assistant to Engage with Customer Queries and Feedback

Now we don’t need to appoint a person to manage customer interactions to resolve any queries.

Whether via call, message, or email, the process must be automated to deliver immediate, best-in-class responses when customers knock on the window. We all know that in a day, a restaurant receives 100 calls and queries, and managing the flow is challenging for a human.

Setting up an AI-powered message app, voice call assistant, or chatbot will let the restaurant staff focus on other core tasks. Till now 40% to 50% of businesses have set up these instruments to handle client queries.

Business to Brand

Even the restaurant doesn’t promote its business the way it used to. They have their social media pages to establish the company as a brand and stay ahead of the competitors. Their marketing professionals schedule the posts before every big event. They plan for months how it will appear to the customer in the real world on that big day.

Additional: The Concept of Cloud Kitchen

Nowadays, things are easy with one tap. A well-settled professional with a bit of interest or a hobby can invest their time in running a cloud kitchen business and collaborating with food ordering franchises. They just need to register their brand and complete the basic formalities, and all set to go.