Traveltech

Enterprise

Experience the all-in-one travel and expense platform

Experience the all-in-one travel and expense platform

Experience the all-in-one travel and expense platform

Navan is an all-in-one platform designed to streamline corporate travel and expense management. It offers businesses a unified solution to book travel, manage expenses, and enforce policy compliance, all within a single, user-friendly interface. Navan platform ensures that all bookings and expenses adhere to company policies, with real-time compliance checks and automated approval workflows.

Navan is an all-in-one platform designed to streamline corporate travel and expense management. It offers businesses a unified solution to book travel, manage expenses, and enforce policy compliance, all within a single, user-friendly interface. Navan platform ensures that all bookings and expenses adhere to company policies, with real-time compliance checks and automated approval workflows.

Navan is an all-in-one platform designed to streamline corporate travel and expense management. It offers businesses a unified solution to book travel, manage expenses, and enforce policy compliance, all within a single, user-friendly interface. Navan platform ensures that all bookings and expenses adhere to company policies, with real-time compliance checks and automated approval workflows.

98%

98%

Successful Flight Booking

Successful Flight Booking

10K+

10K+

HDFC Payment Processed Daily

HDFC Payment Processed Daily

6+

6+

Direct LCC Integration

Direct LCC Integration

Challenges

Challenges

As Navan expanded into India, it faced several challenges, including limited direct booking providers, gaps in local hotel content, and restrictions with global payment gateways in supporting India-specific platforms. The Indian market operates very differently from global markets, requiring tailored solutions.

As Navan expanded into India, it faced several challenges, including limited direct booking providers, gaps in local hotel content, and restrictions with global payment gateways in supporting India-specific platforms. The Indian market operates very differently from global markets, requiring tailored solutions.

01

01

01

High Costs & Booking Errors with TF

High Costs & Booking Errors with TF

High Costs & Booking Errors with TF

Navan relied on Travelfusion to access India flight content and select global low cost carriers (LCCs) such as Indigo, AirAsia, Air India, SpiceJet, and Vistara.

However, this integration came with higher transaction fees for each booking. Additionally, the booking success rate was only around 80%, with frequent, unpredictable errors impacting the overall customer experience.

02

02

02

Limitations with Local Payment Options

Limitations with Local Payment Options

Limitations with Local Payment Options

As a global company, Navan’s primary payment integration was with Stripe.

While effective in most regions, Stripe posed challenges in India due to regulatory and operational requirements. Key flows such as AMEX BTA card support and MOTO (OTP less) transactions were not available, creating friction for Indian customers jdvbdsjbvb vdsbvdjsb.

As a global company, Navan’s primary payment integration was with Stripe.

While effective in most regions, Stripe posed challenges in India due to regulatory and operational requirements. Key flows such as AMEX BTA card support and MOTO (OTP less) transactions were not available, creating friction for Indian customers jdvbdsjbvb vdsbvdjsb.

As a global company, Navan’s primary payment integration was with Stripe.

While effective in most regions, Stripe posed challenges in India due to regulatory and operational requirements. Key flows such as AMEX BTA card support and MOTO (OTP less) transactions were not available, creating friction for Indian customers jdvbdsjbvb vdsbvdjsb.

03

03

03

Limited Access to Local Hotel Inventory

Limited Access to Local Hotel Inventory

Limited Access to Local Hotel Inventory

Navan had direct integrations with major global distribution systems (GDS) such as Sabre, Amadeus, and Katanox, covering roughly 80% of hotels worldwide.

However, many Indian hotels are not listed on these GDS platforms. As a result, Navan’s clients in India often faced limited options when booking hotels through the Navan platform.

Navan had direct integrations with major global distribution systems (GDS) such as Sabre, Amadeus, and Katanox, covering roughly 80% of hotels worldwide.

However, many Indian hotels are not listed on these GDS platforms. As a result, Navan’s clients in India often faced limited options when booking hotels through the Navan platform.

Navan had direct integrations with major global distribution systems (GDS) such as Sabre, Amadeus, and Katanox, covering roughly 80% of hotels worldwide.

However, many Indian hotels are not listed on these GDS platforms. As a result, Navan’s clients in India often faced limited options when booking hotels through the Navan platform.

04

04

04

Missing GST Input Credit for Customers

Missing GST Input Credit for Customers

Missing GST Input Credit for Customers

Navan charged a transaction fee on every booking, and since these were billed in India, GST was collected on each fee.

However, the platform lacked a system to properly handle GST invoicing, preventing customers from claiming input tax credit a significant drawback for corporate clients.

Navan charged a transaction fee on every booking, and since these were billed in India, GST was collected on each fee.

However, the platform lacked a system to properly handle GST invoicing, preventing customers from claiming input tax credit a significant drawback for corporate clients.

Navan charged a transaction fee on every booking, and since these were billed in India, GST was collected on each fee.

However, the platform lacked a system to properly handle GST invoicing, preventing customers from claiming input tax credit a significant drawback for corporate clients.

Solutions

Solutions

Over the past two years, we delivered multiple solutions in phased releases, continuously monitoring performance and making iterative improvements to ensure defined metrics were achieved.

Over the past two years, we delivered multiple solutions in phased releases, continuously monitoring performance and making iterative improvements to ensure defined metrics were achieved.

01

01

01

Direct Integration with Low Cost Carriers (LCCs)

Direct Integration with Low Cost Carriers (LCCs)

Direct Integration with Low Cost Carriers (LCCs)

To reduce transaction fees and improve booking success rates, we built a direct integration framework with LCC providers, most of whom use the Navitaire platform.

A reusable framework was developed to support both SOAP and REST integrations, enabling faster onboarding of any new LCC partner in the future.

To reduce transaction fees and improve booking success rates, we built a direct integration framework with LCC providers, most of whom use the Navitaire platform.

A reusable framework was developed to support both SOAP and REST integrations, enabling faster onboarding of any new LCC partner in the future.

To reduce transaction fees and improve booking success rates, we built a direct integration framework with LCC providers, most of whom use the Navitaire platform.

A reusable framework was developed to support both SOAP and REST integrations, enabling faster onboarding of any new LCC partner in the future.

02

02

02

Local Payment Integration with HDFC

Local Payment Integration with HDFC

Local Payment Integration with HDFC

We integrated with HDFC’s MOTO flow API, enabling card storage with a one time OTP and seamless OTP less subsequent transactions.

A retry mechanism and batch mode processing were implemented to further improve payment success rates.

We integrated with HDFC’s MOTO flow API, enabling card storage with a one time OTP and seamless OTP less subsequent transactions.

A retry mechanism and batch mode processing were implemented to further improve payment success rates.

We integrated with HDFC’s MOTO flow API, enabling card storage with a one time OTP and seamless OTP less subsequent transactions.

A retry mechanism and batch mode processing were implemented to further improve payment success rates.

03

03

Expanded Hotel Content via MakeMyTrip Integration

Expanded Hotel Content via MakeMyTrip Integration

03

Expanded Hotel Content via MakeMyTrip Integration

To address gaps in local hotel availability, we integrated MakeMyTrip’s APIs across search-to-book workflows. A periodic sync was implemented to download and deduplicate hotel data with Navan’s existing catalogue.

Wallet based payments were introduced to support MakeMyTrip transactions, along with “Pay Now” and “Pay Later” options for greater customer flexibility.

To address gaps in local hotel availability, we integrated MakeMyTrip’s APIs across search-to-book workflows. A periodic sync was implemented to download and deduplicate hotel data with Navan’s existing catalogue.

Wallet based payments were introduced to support MakeMyTrip transactions, along with “Pay Now” and “Pay Later” options for greater customer flexibility.

To address gaps in local hotel availability, we integrated MakeMyTrip’s APIs across search-to-book workflows. A periodic sync was implemented to download and deduplicate hotel data with Navan’s existing catalogue.

Wallet based payments were introduced to support MakeMyTrip transactions, along with “Pay Now” and “Pay Later” options for greater customer flexibility.

04

04

GST Compliant Invoicing for India

GST Compliant Invoicing for India

04

GST Compliant Invoicing for India

We integrated with OneSource to handle GST calculations on transaction fees, with a fallback system to ensure resilience. A new invoice format was introduced to clearly display IGST, CGST, and SGST breakdowns.

Logic was implemented to apply the correct GST numbers per line of business (flights, hotels, and others), ensuring compliance across all transactions.

We integrated with OneSource to handle GST calculations on transaction fees, with a fallback system to ensure resilience. A new invoice format was introduced to clearly display IGST, CGST, and SGST breakdowns.

Logic was implemented to apply the correct GST numbers per line of business (flights, hotels, and others), ensuring compliance across all transactions.

We integrated with OneSource to handle GST calculations on transaction fees, with a fallback system to ensure resilience. A new invoice format was introduced to clearly display IGST, CGST, and SGST breakdowns.

Logic was implemented to apply the correct GST numbers per line of business (flights, hotels, and others), ensuring compliance across all transactions.

Let's Discuss Your Project

Let's Discuss Your Project

Impact

Eliminated dependency on high-cost intermediaries by integrating directly with LCCs. Reduced transaction fees while earning commissions on bookings. Increased booking success rate to 92%. Eliminated dependency on high-cost intermediaries by integrating directly with LCCs. Reduced transaction fees while earning commissions on bookings. Increased booking success rate to 92%.

Eliminated dependency on high-cost intermediaries by integrating directly with LCCs. Reduced transaction fees while earning commissions on bookings. Increased booking success rate to 92%. Eliminated dependency on high-cost intermediaries by integrating directly with LCCs. Reduced transaction fees while earning commissions on bookings. Increased booking success rate to 92%.

Eliminated dependency on high-cost intermediaries by integrating directly with LCCs. Reduced transaction fees while earning commissions on bookings. Increased booking success rate to 92%. Eliminated dependency on high-cost intermediaries by integrating directly with LCCs. Reduced transaction fees while earning commissions on bookings. Increased booking success rate to 92%.

Enabled support for AMEX BTA and MOTO flow, unlocking larger enterprise clients. Achieved 92% payment success rate via HDFC integration. Expanded hotel coverage in India to 95% through MakeMyTrip integration.

Enabled support for AMEX BTA and MOTO flow, unlocking larger enterprise clients. Achieved 92% payment success rate via HDFC integration. Expanded hotel coverage in India to 95% through MakeMyTrip integration.

Enabled support for AMEX BTA and MOTO flow, unlocking larger enterprise clients. Achieved 92% payment success rate via HDFC integration. Expanded hotel coverage in India to 95% through MakeMyTrip integration.

Shifted all Indian operations under a local entity with compliant GST invoicing. Processed 100% of transaction fee invoices through HDFC payment gateway. Reduced GST-related errors by 40%, enabling customers to successfully claim input credits.

Shifted all Indian operations under a local entity with compliant GST invoicing. Processed 100% of transaction fee invoices through HDFC payment gateway. Reduced GST-related errors by 40%, enabling customers to successfully claim input credits.

Shifted all Indian operations under a local entity with compliant GST invoicing. Processed 100% of transaction fee invoices through HDFC payment gateway. Reduced GST-related errors by 40%, enabling customers to successfully claim input credits.

Technologies & Process

Technologies & Process

Navan engaged the Eternalight team specifically for India focused solutioning and implementation. Working closely with Navan’s in-house team, Eternalight was involved in every stage from research and solution design to development and delivery, ensuring high quality, compliant, and scalable solutions tailored to the Indian market.

Navan engaged the Eternalight team specifically for India focused solutioning and implementation. Working closely with Navan’s in-house team, Eternalight was involved in every stage from research and solution design to development and delivery, ensuring high quality, compliant, and scalable solutions tailored to the Indian market.

Ideation

Ideation

Research

Research

Research

Assembly

Assembly

Assembly

Solutioning

Solutioning

Solutioning

Implementation

Implementation

Implementation

Launch

Launch

Launch

6

5

4

3

2

1

Aws

A comprehensive cloud platform offering compute, storage, databases, and AI services at global scale.

A comprehensive cloud platform offering compute, storage, databases, and AI services at global scale.

A comprehensive cloud platform offering compute, storage, databases, and AI services at global scale.

NodeJs

A cross‑platform, open‑source JavaScript runtime environment for building fast, scalable server‑side applications.

A cross‑platform, open‑source JavaScript runtime environment for building fast, scalable server‑side applications.

A cross‑platform, open‑source JavaScript runtime environment for building fast, scalable server‑side applications.

Java

Java

Java

Java

A robust, object‑oriented language running on the JVM for portable, enterprise grade applications.

A robust, object‑oriented language running on the JVM for portable, enterprise grade applications.

A robust, object‑oriented language running on the JVM for portable, enterprise grade applications.

A robust, object‑oriented language running on the JVM for portable, enterprise grade applications.

React

React

React

React

React: A component‑based UI library for building fast, interactive web interfaces with a virtual DOM.

React: A component‑based UI library for building fast, interactive web interfaces with a virtual DOM.

React: A component‑based UI library for building fast, interactive web interfaces with a virtual DOM.

React: A component‑based UI library for building fast, interactive web interfaces with a virtual DOM.

Angular

Angular

Angular

Angular

Angular: A TypeScript‑based framework for scalable, enterprise single‑page applications.

Angular: A TypeScript‑based framework for scalable, enterprise single‑page applications.

Angular: A TypeScript‑based framework for scalable, enterprise single‑page applications.

Angular: A TypeScript‑based framework for scalable, enterprise single‑page applications.

Postgres

Postgres

Postgres

Postgres

An advanced, open‑source relational database with strong SQL, indexing, and extensibility.

An advanced, open‑source relational database with strong SQL, indexing, and extensibility.

An advanced, open‑source relational database with strong SQL, indexing, and extensibility.

An advanced, open‑source relational database with strong SQL, indexing, and extensibility.

Contact us

Contact us

Send us a message, and we'll promptly discuss your project with you.

Send us a message, and we'll promptly discuss your project with you.

Send us a message, and we'll promptly discuss your project with you.

What Happens When You

Book a Call?

What Happens When You Book a Call?

What Happens When You

Book a Call?

You’ll speak directly with our Founder or a Senior Engineer. No sales scripts. No fluff.

You’ll speak directly with our Founder or a Senior Engineer. No sales scripts. No fluff.

We’ll get back to you within 12 hours, guaranteed.

We’ll get back to you within 12 hours, guaranteed.

Your message instantly notifies our core team — no delays.

Your message instantly notifies our core team — no delays.

Before the call, we do our homework — expect thoughtful, tailored insight.

Before the call, we do our homework — expect thoughtful, tailored insight.

Email us

info@eternalight.in

Call us

+918438308022

Visit us

302, Xion mall, Hinjewadi Phase 1,

Pune - 411057

Services

Custom Software Development

Web Application Development

Mobile Application Development

MVP Builder

Team Augmentation

AI Development & Integration

Industries

Fintech

Travel

Sports tech

Retail & E-commerce

Healthcare

Technologies

Languages & Framework

Databases

Cloud

Artificial intelligence

© 2025 Eternalight. All rights reserved

Email us

info@eternalight.in

Call us

+918438308022

Visit us

302, Xion mall, Hinjewadi Phase 1,

Pune - 411057

Services

Custom Software Development

Web Application Development

Mobile Application Development

MVP Builder

Team Augmentation

AI Development & Integration

Industries

Fintech

Travel

Sports tech

Retail & E-commerce

Healthcare

Technologies

Languages & Framework

Databases

Cloud

Artificial intelligence

© 2025 Eternalight. All rights reserved

Email us

info@eternalight.in

Call us

+918438308022

Visit us

302, Xion mall, Hinjewadi Phase 1,

Pune - 411057

Services

Custom Software Development

Web Application Development

Mobile Application Development

MVP Builder

Team Augmentation

AI Development & Integration

Industries

Fintech

Travel

Sports tech

Retail & E-commerce

Healthcare

Technologies

Languages & Framework

Databases

Cloud

Artificial intelligence

© 2025 Eternalight. All rights reserved